SINGAPORE – A overall of 807 problems towards renovation contractors were lodged with the People Association of Singapore (Situation) in the initially fifty percent of the 12 months.
This was an maximize of 28 for each cent from the 627 problems Scenario received about the marketplace in the exact period of time very last 12 months, mentioned the affiliation in a assertion on Thursday (July 28).
Case acquired 1,300 complaints towards renovation contractors previous 12 months, up from 869 in 2020.
About two-thirds of the grievances this yr pertain to renovation contractors failing to comprehensive initiatives on plan and unsatisfactory workmanship.
The residence renovation business acquired the maximum range of problems for the duration of this interval, adopted by the electrical and electronics, splendor and motor cars industries, all of which received much more complaints than last calendar year.
Scenario acquired a whole of 7,960 customer problems from January to June, a 9 for each cent increase from the 7,260 grievances been given for the similar period of time last calendar year.
Case president Melvin Yong attributed the increase to upticks in organization activities and consumer transactions that have picked up due to the fact Covid-19 limits have been eased.
“Case will go on to continue to keep a lookout for unfair techniques towards consumers. In the meantime, we are doing work with the authorities to additional reinforce client protection laws in Singapore,” he reported.
In a Facebook put up on Thursday, Mr Yong stated most complaints were for delays in project completion triggered by manpower shortages and delays in the shipment of renovation components. He reminded home proprietors that they could also patronise CaseTrust-accredited renovation contractors for peace of mind.
One this sort of complaint was from retiree Chow Jhok Kheng, 70, who engaged a contractor in February to renovate her kitchen area for $11,900.
While payment was designed, renovations were incomplete even after two months. The contractor did not give her a deadline for when the do the job would be accomplished.
Madam Chow stated the contractor would typically delay or prevent do the job without giving her see and the partly concluded renovation functions still left her kitchen area with exposed wires and leaking pipes. Considering that gas to the household was also disconnected for the duration of the renovation period, she could not prepare dinner at household which greatly inconvenienced her.
Situation officers assisted Madam Chow in negotiations with the contractor and all excellent renovation is effective was concluded in May.